Babu App Privacy Policy — Your Data Is Our Responsibility

Babu App's Privacy Policy explains how we collect personal information from our members, the purposes for which it is used, and how we keep it secure. This policy applies to the Babu App website, mobile application, and all associated services.

We believe transparency is the foundation of trust. That's why this policy is written in clear, plain language — so every member knows exactly what happens with their information. No hidden clauses, no important details buried in complex legal text.

• This policy applies to all members in Bangladesh and associated regions.
• By using the platform, you are agreeing to this Privacy Policy.
• If this policy changes, you will be notified via email or platform notification.
• For any questions, you can reach us at support@babuapp.net.

Babu App collects member data in several ways — directly from members and automatically during platform use. The three main categories of data are explained below.

Babu App uses member data only for specific, legitimate purposes. Each piece of information and why it is needed is clearly outlined below.

• Account Management: To handle registration, login, password resets, and overall account security.
• Identity Verification (KYC): To verify age, confirm identity, and prevent fraud.
• Financial Transactions: To process deposits, manage withdrawals, and maintain transaction records.
• Customer Support: To resolve support requests and process complaints.
• Promotions & Communications: To send bonuses, offers, and important updates (with member consent).
• Security & Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Obligations: To meet regulatory requirements and comply with AML rules.
• Service Improvement: To analyse usage patterns and improve the overall platform experience.

Babu App never sells member data to third parties. However, limited information may be shared with specific parties to operate our services. Data protection is ensured in every such case.

• Payment Providers: bKash, Nagad & Bank — only the information necessary to process transactions.
• Identity Verification Services: Authorized verification body for the KYC process.
• Game Providers: Minimum data required for gameplay, shared with licensed game studios.
• Legal Authority: In response to legal obligations, court orders, or government requests.
• Security Services: Specialized services for fraud detection and cybersecurity.

Babu App uses cookies and similar technologies to enhance your platform experience. Cookies are small text files stored on your device.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent some key platform features from working correctly.

Babu App uses industry-leading technology to protect member data. These are not just written commitments — concrete technical measures are actively in place.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted — no one can intercept them in transit.
• Encrypted Database: Stored data is also encrypted — it remains unreadable even if the server is accessed directly.
• Two-Factor Authentication (2FA): An extra layer of security at login — your account stays protected even if your password is compromised.
• Firewall & DDoS Protection: Protecting servers and data from cyberattacks.
• Access Control: Only authorized personnel may access specific data.
• Regular Security Audits: Regular security testing conducted by independent third-party experts.
• Data Backup: Regular backups — to ensure no data is lost in the event of a technical issue.

Babu App is committed to giving members the greatest possible control over their own data. The key member rights are outlined below.

• Right to Access: You may request to know what information Babu App holds about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated or corrected.
• Right to Erasure: You may request deletion of your data under certain circumstances — however, data subject to legal obligations may need to be retained.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a readable, portable format.
• Right to Opt Out of Marketing: You can opt out of marketing communications at any time.

Babu App does not retain data longer than necessary. That said, certain information must be kept for a defined period for legal compliance.

• Active account data — retained for as long as the account remains active.
• Financial transaction records — retained for a minimum of 5 years as required by law.
• KYC documents — retained for a minimum of 5 years after verification, or as required by regulatory guidelines.
• Customer support communications — retained for 2 years after the issue is resolved.
• Unnecessary data is deleted after an account is closed.

Babu App uses certain third-party services that help keep the platform running smoothly. These services may have their own privacy policies.

• Payment gateway — bKash, Nagad, and banking services.
• Game Providers — licensed international game studios.
• KYC verification service — identity confirmation provider.
• Analytics tools — for monitoring platform performance.

Babu App reserves the right to update this Privacy Policy as needed. The "Last Updated" date at the top of the page will reflect each change.

• You will be notified in advance of any significant changes via email or platform notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you have any objection to the changes, please contact support.